Thanks for shopping at Samantha Parrots Store.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be in the same condition that you received it. Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
If your order was eligible for free shipping Samantha Parrot Store has incurred the shipping cost to send you your merchandise. Shipping costs will be deducted from your refunds.
It will take 21 working days for you to get your full refunds
Once a deposit is placed on a bird, that bird is no longer for sale, therefore all bird deposits are non-refundable. If you are unable to take delivery of a specific bird then you may use your deposit as store credit.
Live Bird Shipping
Samantha Parrot Store will only ship when the temperature is between 30 degrees F and 85 degrees F at the send and pick up location.
All birds are guaranteed to arrive healthily. If there is a health issue upon arrival you must notify Samantha Parrot Store within 6 hours after arrival time to receive a refund or have bird replaced.
If you have any questions on how to return your item to us, contact us.